Privacy Policy | Vertech

Effective Date: 20 November 2024

At Vertech (Pty) Ltd, we respect your privacy and are committed to protecting your personal information in compliance with the Protection of Personal Information Act, 2013 (POPIA). This policy outlines how we collect, use, and safeguard your personal information when you interact with our website, products, and services.

1. Definitions

Personal Information: Any information relating to an identifiable individual, including but not limited to names, contact details, identity numbers, and financial information.
Data Subject: The individual to whom personal information relates.
Responsible Party: Vertech (Pty) Ltd, as the party determining the purpose and means of processing personal information.

2. Information We Collect

We may collect the following personal information directly from you or through automated processes when you use our website or services:

Personal Details: Name, surname, address, and contact information (email, phone number).
Transactional Data: Records of purchases, payment details, and delivery addresses.
Technical Data: IP address, browser type, device information, and cookies for website functionality and analytics.

3. How We Use Your Information

Your personal information is used for the following purposes:

Order Processing: To process and fulfill your purchases and deliver products.
Communication: To provide customer support, respond to inquiries, and send updates on your orders.
Marketing: To send promotional offers, newsletters, or updates (with your consent).
Compliance: To comply with legal obligations or enforce our terms and conditions.
Website Improvement: To analyze website performance and enhance your browsing experience.

4. Sharing Your Information

We do not sell or rent your personal information. However, we may share it in the following circumstances:

Service Providers: With third parties who assist with payment processing, delivery services, or marketing.
Legal Compliance: When required by law, court order, or to protect our legal rights.
Business Transactions: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

All third parties are required to process your personal information in accordance with POPIA.

5. Data Security

We implement appropriate technical and organizational measures to safeguard your personal information, including:

Encrypted communications (e.g., SSL/TLS protocols).
Restricted access to personal data on a need-to-know basis.
Secure storage solutions and regular security audits.

While we strive to protect your data, no system is entirely foolproof. We cannot guarantee absolute security, and you use our website at your own risk.

6. Your Rights Under POPIA

As a data subject, you have the following rights:

Access: To request access to the personal information we hold about you.
Correction: To update or correct inaccurate or outdated personal information.
Deletion: To request the deletion of your personal information where it is no longer necessary.
Objection: To object to the processing of your personal information for direct marketing or other purposes.
Data Portability: To receive a copy of your personal information in a structured, commonly used format.
Withdrawal of Consent: To withdraw your consent where processing is based on your consent.

To exercise these rights, contact us using the details provided below.

7. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your user experience. Cookies may be used to:

Track website usage and performance.
Remember your preferences during future visits.
Deliver targeted advertisements.

You can control or disable cookies via your browser settings. However, some features of the website may not function properly without cookies.

8. Retention of Information

We retain your personal information only for as long as it is necessary to fulfill the purposes outlined in this policy, or as required by law. Once personal information is no longer needed, it will be securely deleted or anonymized.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before sharing your personal information.

10. Cross-Border Data Transfers

If we transfer your personal information outside of South Africa, we will ensure the recipient complies with data protection standards equivalent to POPIA.

11. Changes to This Policy

We may update this Privacy Policy periodically. The revised policy will be posted on this page with an updated effective date. We encourage you to review this policy regularly to stay informed about how we protect your information.